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Trading terms

All customised apparel and ball orders require a 50% deposit to be paid before production commences. All deposit payments are not refundable.
For customers with approved accounts the balance is payable within 21 days of the invoice date.
Customers without approved accounts are strictly prepaid.  KPI Sports must receive an official signed order and/or a confirmation form from authorized personnel before any orders are processed. All schools must supply a purchase order number before any orders will be processed.  A 2.5% Administration fee per month will be charged on all accounts that exceed our trading terms.  Credit Card transactions will incur a 2.5% surcharge.
All non-retail orders over $200 inc GST will incur a $6.60 incl GST packing + handling fee.
A bulky goods freight surcharge will apply on certain equipment products. 
Account customers will revert to a prepaid account if trading falls beyond 21 days. Any goods purchased from KPI Sports will remain the property of KPI Sports until payment is received in full.
Freight will be charged on all orders including samples.
Prices: All prices are in Australian dollars. it is the intention of KPI Sports to maintain firm prices. However, adjustments to prices may occur from time to time.

Fabric: we endeavour to source the same colour / fabric each year however due to different dye batches, this cannot be guaranteed. Please be aware that styles can change from year to year. At all times we do try to keep this minimal, so ‘new styles’ can be worn with previous seasons stock. Please follow all washing instructions to maintain the life of the garment. No clothing is to be placed in the dryer at any time. 

Samples: KPI Sports offers sample products for sizing or viewing purposes. 
Products are to be used for the designed purpose and are intended for use only for the activity described. The selection of suitability of products to be used by children remains at the discretion of the purchaser and should only be used under proper adult supervision.

Payments can be made by cash, credit card, cheque or direct deposit, please contact our office or your Account Manager for further details.
 
RETURNS POLICY

KPI Sports always aims to exceed customer expectations in relation to product quality. In the unlikely event that we do not meet your expectations and our obligations under Australian consumer law we will endeavour to exchange the product in the first instance. A full refund may be made (or a credit, at your election) if an exchange is not possible. Requests for exchange, refunds or credit due to product quality must be made within a reasonable time frame, usually within 10 days or receipt of the product by the customer.

If you change your mind or have ordered incorrectly, for example in relation to size, please contact KPI Sports to discuss return and size swaps. Goods must be returned within 14 days from date of invoice with packaging and labels in place to allow resale as new. All goods must be returned in perfect condition otherwise an exchange will not be possible. Items that have been worn or washed cannot be exchanged. Items that have been personalised (i.e numbered, logo’s etc or custom-made garments) cannot be exchanged (unless they are faulty or do not meet specifications) so please choose carefully. All freight charges on returns are the responsibility of the customer.

Any goods purchased from KPI Sports will remain the property of KPI Sports until payment is received in full.

KPI Sports Pty Ltd ABN 38 641 296 899

p: 02 3265 2900

e: info@kpisports.com.au

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Any goods purchased from KPI will remain the property of KPI until payment is received in full. KPI aims to exceed customer expectations in relation to product quality at all times. In the unlikely event that we do not meet your expectations and our obligations under Australian consumer law we will endeavor to exchange the product in the first instance. A full refund may be made (or a credit, at your election) if an exchange is not possible. Requests for exchange, refunds or credit due to product quality must be made within a reasonable time frame, usually within 10 days or receipt of the product by the customer.If you change your mind or have ordered incorrectly, for example in relation to size, please contact KPI to discuss return and size swaps. Goods must be returned within 14 days from date of invoice with packaging and labels in place to allow resale as new. All goods must be returned in perfect condition otherwise an exchange will not be possible. Items that have been worn or washed cannot be exchanged. Items that have been personalised (i.e numbered, logo’s etc or custom made garments) cannot be exchanged (unless they are faulty or do not meet specifications) so please choose carefully. All freight charges on returns are the responsibility of the customer.

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