Trading terms

Custom Order Deposits

All customised apparel and ball orders require a 50% deposit to be paid before production commences. All deposit payments are non-refundable.

Any goods purchased from KPI Sports will remain the property of KPI Sports until payment is received in full.

Account Customers

For customers with approved accounts the balance is payable within 7 days of the invoice date. Customers that exceed their payment terms by 7 or more days on two or more occasions revert to pre-paid accounts. Customers without approved accounts are strictly prepaid. 

Schools

All schools must supply a purchase order number before any orders will be processed. 

Credit Cards

A 2.5% Administration fee per month will be charged on all accounts that exceed our trading terms.  Credit Card transactions will incur a 2.5% surcharge.

Packing & handling Fees

All non-retail orders over $200 inc GST will incur a $6.60 incl GST packing & handling fee.

Freight & bulky goods

Freight will be charged on all orders including samples. A bulky goods freight surcharge will apply on certain equipment products.

Prices

All prices are in Australian dollars. it is the intention of KPI Sports to maintain firm prices. However, adjustments to prices may occur from time to time.

Fabric

We endeavour to source the same colour / fabric each year however due to different dye batches, this cannot be guaranteed. Please be aware that styles can change from year to year. At all times we do try to keep this minimal, so ‘new styles’ can be worn with previous seasons stock. Please follow all washing instructions to maintain the life of the garment. No clothing is to be placed in the dryer at any time.

Products are to be used for the designed purpose and are intended for use only for the activity described.

Payments can be made by cash, credit card, cheque or direct deposit, please contact our office or your Account Manager for further details.

 Samples

KPI Sports offers sample products for sizing or viewing purposes.

Returns

KPI Sports always aims to exceed customer expectations in relation to product quality. In the unlikely event that we do not meet your expectations and our obligations under Australian consumer law we will endeavour to exchange the product in the first instance. A full refund may be made (or a credit, at your election) if an exchange is not possible. Requests for exchange, refunds or credit due to product quality must be made within a reasonable time frame, usually within 10 days or receipt of the product by the customer.

If you change your mind or have ordered incorrectly, for example in relation to size, please contact KPI Sports to discuss return and size swaps. Goods must be returned within 14 days from date of invoice with packaging and labels in place to allow resale as new. All goods must be returned in perfect condition otherwise an exchange will not be possible. Items that have been worn or washed cannot be exchanged. Items that have been personalised (i.e numbered, logo’s etc or custom-made garments) cannot be exchanged (unless they are faulty or do not meet specifications) so please choose carefully. All freight charges on returns are the responsibility of the customer.

KPI Sports Pty Ltd ABN 38 641 296 899

p: 02 3265 2900

e: info@kpisports.com.au