Trading terms
Custom Orders and Deposits
All customised apparel and ball orders require a 50% deposit before production commences.
Custom-made items are produced specifically for your order and cannot be cancelled, returned or refunded for change of mind, incorrect size or ordering error.
This does not limit your rights under the Australian Consumer Law if a product is faulty, not as described or otherwise fails to meet consumer guarantees.
Goods remain the property of KPI Sports until full payment has been received.
Account Customers
Customers with approved credit accounts must pay the balance within 7 days of the invoice date, unless otherwise agreed to.
Where terms are exceeded by 7 days or more on two or more occasions, the account will revert to prepaid, and no further orders will be dispatched until the account is fully paid.
Customers without approved accounts are strictly prepaid.
Schools
A valid purchase order number must be supplied before any order is processed.
Credit Cards and Administration Charges
A 2.5% administration fee per month applies to overdue accounts.
Credit card payments incur a 2.5% surcharge.
Freight and Bulky Goods
Freight charges apply to all orders.
Bulky goods may attract an additional surcharge.
Pricing
All prices are in Australian dollars.
KPI Sports aims to maintain firm pricing; however, prices may change from time to time.
Fabric, Materials and Styles
While we endeavour to maintain consistency across dye batches and fabrics, slight variations may occur from year to year.
Styles may change over time; we work to keep changes minimal so that new garments remain compatible with previous stock.
Garments must be used for their intended purpose and washed in accordance with care instructions. Do not tumble dry any garment.
Samples
Samples are available for sizing and review purposes.
Freight charges apply.
Payment Methods
Payment may be made by cash, credit card, cheque or direct deposit. Contact our office or your Account Manager for details.
Returns and Refunds
KPI Sports is committed to meeting its obligations under the Australian Consumer Law.
If a product is faulty or does not meet consumer guarantees, we will, at our cost, organise a repair, replacement or refund in line with those obligations.
Requests relating to product quality should be made within a reasonable time, generally within 10 days of receipt.
Change of mind or incorrect orders:
– Returns for stock items (not custom-made) may be accepted at our discretion.
– Goods must be returned within 14 days of invoice, unused, unwashed and in perfect, resaleable condition with original packaging and tags.
– All freight costs for change-of-mind returns are the responsibility of the customer.
Custom-made or personalised items (including numbered or logoed garments) cannot be returned or exchanged, unless faulty or not supplied to specification.
