FAQs for Rugby Union Clubs When Changing Uniform Suppliers

Switching uniform suppliers can be a big decision for a Rugby Union club, impacting budget, quality, and team identity. A seamless transition requires careful planning and research. Here are answers to some of the most common questions Rugby Union clubs have when making the switch.

1. Why should we consider changing uniform suppliers?
Rugby Union clubs switch suppliers for a number reasons, improved customer services, more competitive pricing, wider product options or better customisation options. If your current supplier is unreliable, has long delivery times, or doesn't offer the range your club needs, it might be time to explore alternatives.

2. What should we look for in a new supplier?
If you are running a community rugby union club, working with a reliable long term uniform supplier will all the difference when it comes to running your club, having happy players and proud supporters.  Think about these factors when you are reviewing your supplier for next season:

• Quality of materials – Will the uniforms be durable for a full season?  Has there been quality issues that your supplier has not fixed?
• Customisation options – Can the supplier match your club's colours and logos? Has there been issues in colour consistency?
• Turnaround time – How long does it take for uniforms to be manufactured and delivered?  Does your supplier meet its promises on delivery timeframes?
• Pricing and discounts – Are bulk order discounts available?  Have you been offered any loyalty benefits or partnership discounts?
• Reputation and reviews – Have other clubs had a positive experience with them?  Will your supplier willingly give you the contacts of their other customers to check references?
• Availability of a full range – Can your current supplier offer your club a  full range of match kits, training gear, officials uniforms and club merchandise?

3. How long does it take to switch suppliers?
Timeframes vary, but custom-designed uniforms usually take between 6-8 weeks. Off-the-shelf options arrive quicker but may lack personalisation. To ensure a smooth transition, plan ahead and order well before the season starts.

4. Can we customise our uniforms with sponsor logos?
Yes! Most suppliers allow clubs to add logos, player names, and numbers. Ensure your supplier provides guidance on high-resolution logo file requirements and correct placement.

5. How can we ensure a smooth transition?

• Involve key stakeholders early (coaches, committee members, players)
• Collect feedback on preferred styles and sizes
• Order sample kits to check quality
• Plan for additional stock to cover new members
• Be upfront with your new supplier.  What were the issues you’ve had previously? Make sure your new supplier can address these issues.

Switching uniform suppliers can refresh your club’s look and improve efficiency. Research, communicate with suppliers, and plan ahead to get the best results.

To access more tips for community sports clubs, download on of our Club Guides or read more articles at the KPI Knowledge Centre.