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Knowledge Centre — Community

FAQ for Gorilla Sports Customers

FAQ for Gorilla Sports Customers

The official launch of KPI Sports represents an exciting new chapter in the evolution of the Gorilla Sports business, with the Gorilla Sports brand being phased out over coming months.  These are exciting changes which we are looking forward to discussing with all of our existing customers.
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FAQ for Gorilla Sports Customers

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Any goods purchased from KPI will remain the property of KPI until payment is received in full. KPI aims to exceed customer expectations in relation to product quality at all times. In the unlikely event that we do not meet your expectations and our obligations under Australian consumer law we will endeavor to exchange the product in the first instance. A full refund may be made (or a credit, at your election) if an exchange is not possible. Requests for exchange, refunds or credit due to product quality must be made within a reasonable time frame, usually within 10 days or receipt of the product by the customer.If you change your mind or have ordered incorrectly, for example in relation to size, please contact KPI to discuss return and size swaps. Goods must be returned within 14 days from date of invoice with packaging and labels in place to allow resale as new. All goods must be returned in perfect condition otherwise an exchange will not be possible. Items that have been worn or washed cannot be exchanged. Items that have been personalised (i.e numbered, logo’s etc or custom made garments) cannot be exchanged (unless they are faulty or do not meet specifications) so please choose carefully. All freight charges on returns are the responsibility of the customer.

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